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Cross Cultural Solutions Uses Salesforce.com to Support Rapid Global Growth

Salesforce.com provides complimentary licenses to non-profits as part of ongoing global initiative to build the capacity of non-profit organizations through technology solutions

February 6, 2006

SAN FRANCISCO, Calif. – February 1, 2006 – Salesforce Foundation, the global leader in integrating philanthropy and business, announced volunteering, is using salesforce.com’s award-winning CRM service to support its global expansion. Cross-Cultural Solutions relies on Salesforce to manage volunteer recruitment, alumni communications, and program planning to more efficiently facilitate the organization’s fast-growth. The corporate standard for all of the organization’s offices across twelve countries, salesforce.com allows executives of Cross-Cultural Solutions to access real-time, comprehensive data to more effectively determine resources, Home-Base needs and volunteer placement.

Licenses were donated to Cross-Cultural Solutions of America by salesforce.com with program support provided by the Salesforce Foundation. The leader in fully integrating business and the community, the Salesforce Foundation is chartered with helping salesforce.com execute their goal of donating 1 percent of their product to the community annually, 1 percent of founding equity to community programs and 1 percent of employee working hours to volunteerism. To this end, the Foundation has teamed with salesforce.com to provide their award-winning CRM service, as well as training, administration and support services, at no cost to more than 750 nonprofit and nongovernmental organizations worldwide. The program, which has saved nonprofit organizations over $7 million in product and services since its 1999 launch, enables these organizations to streamline business processes in order to focus efforts on community service success.

“Every single member of Cross-Cultural Solutions depends on the Salesforce application. All inquiries, whether from clients, volunteers, or donors, come into Salesforce, and each country officer depends on the real-time, centralized information to make important decisions about programs and resources,” said Steve Rosenthal, Founder and Executive Director, Cross-Cultural Solutions. “The advanced reporting functions allow our executives to closely track enrollment, volunteer deployment, and program capacity. The information enables us to determine when we need to establish a new Home-Base or where our asset distribution priorities should be. With over 200,000 contacts now and 2,000 new volunteers per year, there is no doubt that Salesforce is a critical part of our organization’s growth and success.”

Cross-Cultural Solutions initially implemented salesforce.com in 2003 to maintain contacts and track potential donors and volunteers. Recognizing Salesforce’s ability to allow the organization to work more effectively, Cross-Cultural Solutions now uses Salesforce to help plan and execute all alumni communications and recruitment campaigns. “Salesforce.com has empowered us to achieve the mission of Cross-Cultural Solutions to encourage and facilitate the sharing and understanding of different cultures and through that, to achieve meaningful global change,” said Rosenthal. “The value of Salesforce to our organization is incalculable.”

As part of salesforce.com’s commitment to employees donating 1 percent of their work time to volunteerism. Salesforce Foundation has arranged for salesforce.com employees to volunteer hands-on at Cross-Cultural Solutions Home-Base abroad. Salesforce.com employees have helped lead workshops at the Pestalozzi School of Special Education, a school for mentally-disabled children and adolescents in Bahia, Brazil and volunteered at a nursing home in Cartago, Costa Rica, caring for abandoned senior citizens. Salesforce Foundation plans to continue to embed salesforce.com employees in Cross-Cultural Solutions’ programs in addition to providing on-demand CRM applications.

About salesforce foundation

Salesforce Foundation’s fundamental mission is to enable community success and build the capacity of non-profit organizations. As the leader in integrating philanthropy and business they have pioneered the 1/1/1 model for corporate philanthropic change. This model delivers 1% of salesforce.com’s product to the non-profit community, 1% of founding equity to community programs and 1% of employee working hours to voluteerism. The Foundation is building a new model to support how corporations can more deeply serve the communities in which they operate. The Foundation also strives to better the lives of youth by supporting technology and educational programs in underserved communities both domestically and abroad.

Since July 2000, the Foundation has opened over 60 Community Technology Centers across the globe serving nearly 100,000 youth and other community members; has provided nearly 20,000 hours of service to the community through salesforce.com's employee volunteers; and supports salesforce.com in its efforts to offer its award winning online customer relationship management application to more than 700 qualified nonprofits globally saving them hundreds of thousands of dollars every year. It is the recipient of the national 2003 Points of Awards Award for Excellence in Corporate Community Service and the national 2003 U.S. Chamber of Commerce's first annual Corporate Stewardship Award. More information is available at www.salesforcefoundation.org.

]About Cross-Cultural Solutions

Cross-Cultural Solutions is a non-profit 501(c)(3) organization founded in 1995. CCS has over 10 years of experience, and more than 10,000 alumni who have traveled to countries around the world. CCS has a worldwide staff of over 200 people, and operates in 10 countries, with administrative offices also located in the United States and United Kingdom. Steven Rosenthal founded Cross-Cultural Solutions in 1995 and serves as its Executive Director.

Cross-Cultural Solutions is a recognized leader in the field of international volunteering. We are committed to ensuring the safety, flexibility, professionalism, transparency, and excellence of our programs. CCS is recognized as an expert in its field by the United Nations and CARE, one of the world’s largest humanitarian organizations. In 2003, we were granted Special Consultative Status by the UN. In 2001, we were selected as the partner-of-choice to operate the CARE Corps program.

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