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Salesforce.com Provides Free Service to Nonprofit Organizations

Salesforce.com/foundation Furthers Vision to Donate 1% of salesforce.com Profits by Giving Licenses Away to Charitable Associations

October, 24, 2002

SAN FRANCISCO, Calif.- October 24, 2002 -- Salesforce.com, the market leader in online customer relationship management (CRM), today announced that it will offer free use of its application worldwide for up to 10 users of each of the 100 qualified nonprofit organizations. To qualify, the nonprofits must be registered in the U.S. with the IRS as a 501c3 charity, or outside of the U.S. as an NGO, and have a charitable purpose to meet minimum eligibility requirements. The program is aligned with the salesforce.com/foundation’s goals of creating a new model to integrate business and the community to create social change in part by donating 1% of its profits to the community.

“Nonprofits need our service to run effectively, just as for-profit organizations do,” said Marc Benioff, chairman and CEO of salesforce.com and founder of the salesforce.com/foundation. “The public sector needs to be able to maximize its time making our world a better place. Our product allows them to spend more time serving people in need and less time dealing with cumbersome administrative and data management issues.”

Many nonprofits have already benefited from this rare opportunity in the test-phase of this program, and have set examples for others that will help salesforce.com tailor the system to work in the nonprofit “paradigm” and manage their critical data. From the proven success of this pilot program, salesforce.com/foundation is reaching out worldwide to over 20,000 nonprofit organizations that collectively manage billions of dollars and hundreds of thousands of volunteers. Going forward, this program will help charitable causes to realize the tremendous benefit to their businesses of using this inexpensive and simple service in the areas of membership, donor, volunteer and program participant management.

“We can access information from anywhere in the world,” said Membership Coordinator Patricia Sipher, of CIVICUS, a world alliance for citizen participation. “For example, we could be at a conference with a laptop, run into a member and instantly access their information to find out when they joined, their membership type, and their interests.”

Salesforce.com/foundation will evaluate eligible nonprofits based on predefined criteria. Nonprofits interested in finding out more information about this program and costs for services not covered in this program should log onto www.salesforce.com and follow the steps for nonprofits within the 30-Day Trial or should call 1-800-NO-SOFTWARE. Salesforce.com will ensure nonprofits continue to realize the same satisfaction as other paying customers.

About salesforce.com

Salesforce.com builds and delivers customer relationship management (CRM) applications as scalable online services. The salesforce.com product suite – Team Edition, Professional Edition, Enterprise Edition, and Offline Edition - gives companies of all sizes a complete 360-degree view of the customer. The company's award-winning CRM solutions provide integrated online sales force automation, customer service and support management, and marketing automation applications to help companies meet the complex challenges of global customer communication. Salesforce.com has received considerable recognition in the industry, including two Five-Star ratings from PC Magazine, two Deploy Awards from InfoWorld, Red Herring 100, Upside Hot 100, Investor's Choice Award from Enterprise Outlook, Editor's Choice from TMCLabs, Top 10 CRM Implementation from Aberdeen Group, and InfoWorld's 2001 CRM Technology of the Year. Founded in 1999, salesforce.com is headquartered in San Francisco, with offices in Europe and Asia. Salesforce.com customers include Autodesk, Arvato Services, Dow Jones Newswires, Ericsson Microelectronics, Fujitsu Technology Solutions, Kikkoman Corporation, Le Méridien, Paymentech, PMI Mortgage Insurance, Putnam Lovell NBF, Siemens PT&D, Suntory Foods, Textron Fastening Systems, USA Today and Wachovia.

About salesforce.com/foundation

Salesforce.com/foundation is the leader in integrating philanthropy and business. Through its model of donating 1% of profits to the community annually, 1% of salesforce.com equity to its programs and 1% of employee working hours to community service, it is building a new model for corporations to better serve the communities in which they operate. The Foundation also strives to better the lives of youth by providing relevant access to technology for youth in underserved communities both domestically and abroad. The Foundation works with other foundations, youth development agencies, and NGOs to create a society in which children, regardless of socio-economic background, ethnicity or learning level, have access to technology and understand how to use it to enhance their lives. More information is available at http://www.salesforcefoundation.org/.

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